Frequently Asked Questions

Protecting the Public's Health
Arizona Board of Medical Examiners
9545 E. Doubletree Ranch Rd.
Scottsdale, AZ 85258-5539   480-551-2700
(Toll Free Within Arizona: 877-255-2212)

Mediation is designed to enhance communication between the patient (complainant) and the doctor or physician assistant in an effort to arrive at a mutually acceptable resolution. Mediation is conducted by a trained mediator and is generally concluded within 30 days of referral. On average, between one and three two-hour meetings between the parties in conflict are held to successfully complete the process. When a resolution is reached between the two parties, it becomes binding once approved by the Executive Director or the Board at a regularly scheduled meeting. The Board provides mediation at no cost to the parties involved. Only non-quality of care-type cases, i.e., fee disputes, communication or medical record issues are handled in this manner. If you are interested in mediation, please indicate this preference on your complaint form.

The Board does not provide legal advice.